Ulwazi okufanele lulungiswe ngaphambi kokuhlolwa kohlelo lwe-ISO9001

ISO9001:2015 Uhlelo Lokuphatha Ikhwalithi:

Ingxenye 1. Ukuphathwa kwemibhalo namarekhodi

1. Ihhovisi kufanele libe nohlu lwazo zonke izincwadi kanye namafomu angenalutho amarekhodi;

2.Uhlu lwemibhalo yangaphandle (ukuphathwa kwekhwalithi, izindinganiso ezihlobene nekhwalithi yomkhiqizo, imibhalo yezobuchwepheshe, idatha, njll.), ikakhulukazi imibhalo yemithetho nemithethonqubo eyisibopho kazwelonke, namarekhodi okulawula nokusabalalisa;

3. Amarekhodi okusabalalisa amadokhumenti (adingekayo kuyo yonke iminyango)

4.Uhlu lwemibhalo elawulwayo yomnyango ngamunye. Kubandakanya: imanuwali yekhwalithi, imibhalo yezinqubo, imibhalo esekelayo evela eminyangweni eyahlukene, imibhalo yangaphandle (izindinganiso zikazwelonke, ezezimboni, nezinye; izinto ezithinta izinga lomkhiqizo, njll.);

5. Uhlu lwamarekhodi ekhwalithi yomnyango ngamunye;

6. Uhlu lwemibhalo yobuchwepheshe (imidwebo, izinqubo zenqubo, izinqubo zokuhlola, namarekhodi okusabalalisa);

7.Zonke izinhlobo zemibhalo kufanele zibuyekezwe, zigunyazwe, futhi zibe nosuku;

8.Amasiginesha amarekhodi ekhwalithi ehlukene kufanele aphelele;

Ingxenye 2. Ukubuyekezwa Kwabaphathi

9. Uhlelo lokubuyekeza abaphathi;

10."Ifomu Lokungena Ngemvume" lemihlangano yokubuyekeza abaphathi;

11. Amarekhodi okubuyekeza abaphathi (imibiko evela kubamele abaphathi, izinkulumo zezingxoxo ezivela kubahlanganyeli, noma izinto ezibhaliwe);

12. Umbiko wokubuyekeza abaphathi (bona “Umbhalo Wenqubo” ukuze uthole okuqukethwe);

13. Izinhlelo zokulungisa nezinyathelo ngemuva kokubuyekezwa kwabaphathi; Amarekhodi ezinyathelo zokulungisa, zokuvimbela, nezokuthuthukisa.

14. Amarekhodi okulandelela nokuqinisekisa.

Ingxenye3. Ukucwaninga kwangaphakathi

15. Uhlelo lonyaka lokucwaningwa kwamabhuku kwangaphakathi;

16. Uhlelo kanye neshejuli yocwaningomabhuku lwangaphakathi

17. Incwadi yokuqashwa komholi wethimba labacwaningi mabhuku bangaphakathi;

18. Ikhophi yesitifiketi seziqu zelungu locwaningomabhuku lwangaphakathi;

19. Amaminithi omhlangano wokuqala;

20. Uhlu lokuhlola ucwaningo lwangaphakathi (amarekhodi);

21. Amaminithi omhlangano wokugcina;

22. Umbiko wocwaningomabhuku lwangaphakathi;

23. Umbiko wokungahambisani kanye nerekhodi lokuqinisekisa lezinyathelo zokulungisa;

24. Amarekhodi afanelekile okuhlaziya idatha;

Ingxenye4. Ukuthengisa

25. Amarekhodi okubuyekezwa kwenkontileka; (Oda isibuyekezo)

26. I-akhawunti yekhasimende;

27. Imiphumela yenhlolovo yokwaneliseka kwamakhasimende, izikhalazo zamakhasimende, izikhalazo, kanye nolwazi lwempendulo, izincwadi ezimile, amarekhodi, nokuhlaziywa kwezibalo ukuze kutholwe ukuthi izinjongo zekhwalithi zifinyelelwe yini;

28. Amarekhodi esevisi emva kokudayiswa;

Ingxenye5. Ukuthengwa kwempahla

29. Amarekhodi okuhlola abahlinzeki abafanelekayo (okuhlanganisa namarekhodi okuhlola ama-ejenti akhipha umsebenzi); Nezinto zokuhlola ukusebenza kokunikezwayo;

30. I-akhawunti yokuhlolwa kwekhwalithi yabahlinzeki abafanelekayo (bangaki izinto ezithengiwe kumphakeli othile, nokuthi zifanelekile), ukuhlaziywa kwezibalo zekhwalithi yokuthengwayo, kanye nokuthi izinjongo zekhwalithi zifinyelelwe yini;

31. Ileja yokuthenga (kuhlanganisa neleja yomkhiqizo ovela ngaphandle)

32. Uhlu lokuthengwa kwempahla (ngezinqubo zokuvunywa);

33. Inkontileka (kuncike ekugunyazweni yinhloko yomnyango);

Ingxenye 6. Umnyango Wokugcinwa Kwempahla Nokuhanjiswa

34. I-akhawunti enemininingwane yezinto ezingavuthiwe, imikhiqizo eseqediwe, kanye nemikhiqizo eqediwe;

35. Ukuhlonza izinto ezingavuthiwe, imikhiqizo eseyiqediwe, kanye nemikhiqizo eqediwe (okuhlanganisa ukuhlonza umkhiqizo kanye nokuhlonza isimo);

36. Izinqubo zokungena nokuphuma; Okokuqala phakathi, kuqala ukuphuma abaphathi.

Ingxenye7. Umnyango Wekhwalithi

37. Ukulawulwa kwamathuluzi namathuluzi okulinganisa angavumelani (izinqubo zokulahlwa);

38. Amarekhodi okulinganisa amathuluzi okulinganisa;

39. Ukuphelela kwamarekhodi eqophelo eliphezulu kuleyo naleyo workshop

40. Incwadi yegama lethuluzi;

41. I-akhawunti enemininingwane yamathuluzi okulinganisa (okufanele ihlanganise isimo sokuqinisekisa ithuluzi lokulinganisa, usuku lokuqinisekisa, nosuku lokuhlolwa kabusha) kanye nokugcinwa kwezitifiketi zokuqinisekisa;

Ingxenye 8. Izisetshenziswa
41. Uhlu lwezisetshenziswa;

42. Uhlelo lwesondlo;

43. Amarekhodi okugcinwa kwempahla;

44. Amarekhodi okugunyaza okokusebenza okukhethekile;

45. Ukuhlonza (okuhlanganisa ukuhlonza impahla kanye nokuhlonza isithunzi sempahla);

Ingxenye 9. Ukukhiqizwa

46. ​​Uhlelo lokukhiqiza; Nokuhlela (umhlangano) amarekhodi ukuze kufezwe ukukhiqizwa kanye nezinqubo zesevisi;

47. Uhlu lwamaphrojekthi (incwadi emile) yokuqedela uhlelo lokukhiqiza;

48. I-akhawunti yomkhiqizo engahambisani;

49. Amarekhodi okulahlwa kwemikhiqizo engahambisani;

50. Amarekhodi okuhlolwa kanye nokuhlaziywa kwezibalo zemikhiqizo ecishe iqedwe kanye neseqediwe (ukuthi izinga leziqu liyahlangabezana yini nezinjongo zekhwalithi);

51. Imithetho nemithethonqubo eyahlukene yokuvikela nokugcinwa komkhiqizo, ukuhlonza, ukuphepha, njll;

52. Izinhlelo zokuqeqesha namarekhodi omnyango ngamunye (ukuqeqeshwa kobuchwepheshe bebhizinisi, ukuqeqeshwa kokuqwashisa ngekhwalithi, njll.);

53. Imibhalo yokusebenza (imidwebo, izinqubo zenqubo, izinqubo zokuhlola, izinqubo zokusebenza endaweni);

54. Izinqubo ezibalulekile kumele zibe nezinqubo zenqubo;

55. Ukuhlonza indawo (ubunikazi bomkhiqizo, ukuhlonza isimo, kanye nokuhlonza izinto zokusebenza);

56. Amathuluzi okulinganisa angaqinisekisiwe ngeke avele endaweni yokukhiqiza;

57. Uhlobo ngalunye lwerekhodi lomsebenzi womnyango ngamunye kufanele luhlanganiswe lube yivolumu ukuze lubuyiswe kalula;

Ingxenye 10. Ukulethwa Komkhiqizo

58. Uhlelo lokulethwa;

59. Uhlu lokudiliva;

60. Amarekhodi okuhlaziya eqembu lezokuthutha (afakwe futhi ekuhlolweni kwabahlinzeki abaqeqeshiwe);

61. Amarekhodi ezimpahla ezitholwe ngamakhasimende;

Ingxenye 11. Umnyango Wokuphatha Abasebenzi

62. Izidingo zomsebenzi zabasebenzi baseposini;

63. Izidingo zokuqeqeshwa zomnyango ngamunye;

64. Uhlelo lokuqeqesha lonyaka;

65. Amarekhodi okuqeqesha (okuhlanganisa: amarekhodi okuqeqeshwa komcwaningi mabhuku wangaphakathi, inqubomgomo yekhwalithi kanye namarekhodi okuqeqeshwa okuhloswe, amarekhodi okuqeqeshwa kwekhwalithi, amarekhodi okuqeqeshwa amadokhumenti omnyango wokuphatha, amarekhodi okuqeqeshwa kwamakhono, amarekhodi okuqeqeshwa komhloli, konke okuhambisanayo nemiphumela yokuhlola nokuhlola)

66. Uhlu lwezinhlobo eziyisipesheli zemisebenzi (egunyazwe abantu abathintekayo kanye nezitifiketi ezifanele);

67. Uhlu lwabahloli (abaqokwe ngumuntu ofanele futhi olubalula izibopho zabo kanye neziphathimandla);

Ingxenye 12. Ukuphathwa kokuphepha

68. Imithetho nemithethonqubo ehlukahlukene yokuphepha (imithetho kazwelonke efanele, yezimboni, nezamabhizinisi, njll.);

69. Uhlu lwezinsiza kanye nezinsiza zokucisha umlilo;